Conditions of Sale

Order delivery

Our products are delivered throughout Italy by express courier and abroad via the express mail service.
Orders are processed within 2 - 4 days.
Most of our products are in stock and ready to ship.
However, some codes may not be immediately available. In these cases, the shipment may be subject to delays which will be communicated to the customer.

For further information on the delivery times of your order, please contact our Customer Service on 071 731076 (office hours) 393 9060512 (other times) or by email at:


Each incoming order is confirmed to the customer via e-mail as soon as it is received.
Each order is subject to management approval and advance payment.


Shipping to Italy: for orders below € 200.00, € 8.00 will be charged for shipping via courier. For orders over € 200.00, transport is FREE.

Shipping to European Community countries: for orders of less than € 400.00, € 25.00 will be charged for postal shipping € 50.00 for shipping by courier. For orders over € 400.00, transport is FREE.

Shipping to countries outside Europe: Shipping costs will be communicated in relation to size and weight with DHL rates.


  • Credit Card (processed with Stripe circuit)
  • Bank transfer


The prices in our price list are inclusive of VAT.


Upon arrival of the goods, the customer must check the number of packages and their integrity. In case of damaged or missing packages, it is required to sign the transport document "subject to control" and send an e-mail to our Customer Service within 24 hours of receiving the goods.

As soon as the acknowledgment of the damaged goods is received, the replacement of the goods will be sent to you free of charge. We remind you to notify us as soon as possible, preferably within 24 hours of delivery by the courier.

In case of replacement for goods that do not comply with the order, the communication must always be sent to our email address within 30 days from the delivery date.

Our Customer Service will communicate the return authorization number and the shipping methods.


The Customer can make the right of withdrawal within 14 days from the delivery date, by sending a communication to the address: or by calling 071 731076 (office hours) 393 9060512 (other times).

Our Customer Service will communicate the return authorization number.

Returned products must be intact and in their original packaging.

Otherwise MEDINAT reserves the right not to accept the return.


All products purchased from our company have a 6-month warranty for any packaging or manufacturing defects.


For any communications relating to the order, including the forwarding of complaints, the Customer must send an e-mail ( or contact our Customer Service at 071 731076 (office hours) 393 9060512 (other times).


All the relationships that derive from the purchase through this site are regulated by the Civil Code. The Court of Ancona is competent for any controversy.

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